Read our FAQ's
Do I get a discount for buying both options?
We currently have no package deals available
Can I buy both options in one transaction?
They are separate services run by different departments and therefore require an individual transaction for each option
My photo will not upload onto the form- it is saying the file is too large?
No problems, just leave it blank and proceed with your order. Once completed, reply to your confirmation email with your photo. Our team will always contact you if there is anything further required.
I did not receive a confirmation email?
You should always receive a confirmation email from Critter Cops. Please check your spam/trash folder.
How do I know what option to choose?
Option one is the best choice for pet owners with these circumstances..
*Limited time to search found listings online
*Limited knowledge of where online found listings are located in your area
*Pets that have been missing for longer periods making it more likely that a found listing may have been missed
Option two is the best choice for pet owners with these circumstances..
*Not many or no reported sightings, or sightings have ceased
*There is a possibility the pet is being kept by someone
*Those wishing to canvass a large area fast
Please see below for more information on who is suited to our stolen pet option.
Do I need to tell you if I find my pet?
If you have purchased a Critter Cops service, we do ask that you contact us if your pet is found. This will allow us to notify the online community your ads create to cease looking, as well as allow us to move our staff onto other pets needing our help.
Under what circumstances may I receive a refund?
Critter Cops does provide refunds in some circumstances. Some examples include;
If we have made an error when configuring your advertisements for option 2 resulting in your ads being shown to the incorrect postal/zip code.
If your pet is found before the advertisements have started to run for option 2.
If you contact us within 1 hour of purchase to advise your pet was found. Refunds are not provided if your pet is found at any other stage after purchase.
If we ''miss a match''. This means that if you have purchased Option 1 and someone posts a match to your lost pet online and our team does not send it to you within 24 hours of the posting, we will issue a full refund. Please note a link to said match must be provided. Posts to private groups are not included.
Refunds are not provided for circumstances out of our control, such as the amount of matches or leads you receive. The amount will depend on how many matches to your pet are posted (Option 1) and/or how many people respond to the advertising (Option 2).
Refunds are not provided if we do not facilitate a reunion.
Can you help me if my pet has been missing a long time?
Yes, either option can still prove successful for the long term missing. We would also recommend adding your pet to the stolen pet register
Does my pet have to be microchipped for you to help me?
No, but once your pet is found we highly recommend undertaking microchipping with your local vet
Do you have a pet detective service?
No. Critter Cops does not provide private investigation services or search and rescue services. We are an online company only.
I would like to join the Critter Cops Crusade group of advocates, how can I do that?
You can join us here
I don't think my pet is lost, I think someone may be keeping them, what can I do?
Option 2 could help with this scenario, being that we often can touch people living close to the person keeping the pet, who then report a sighting. Our stolen pet service is always the best option, as it provides an anonymous tip function that often helps for this scenario.
What can I do to increase my chances of success?
Click here for some tips
I have paid what happens now?
Your description and details will automatically be sent to the online search team who will start searches immediately.
They will send any potential matches to the email you have provided.
How do I know you are searching?
Because we will be sending you possible matches. If we do not send any matches through, we are confident there are none to find. If we are mistaken, we welcome you to send the listing we have missed and we will forward this to the Online Search Team Manager for investigation.
How will you contact me if you find a possible match?
We will contact you on the email address you have provided, with a link to the found listing.
How long will you search for?
Our team search daily for 30 days
I have not received any matches, why?
If we do not send any matches through, we are confident there are none to find. If we are mistaken, we welcome you to send the listing we have missed and we will forward this to the Online Search Team Manager for investigation.
I have paid what happens now?
Unlike Option 1, this is not an automatic process. A staff member will be configuring your advertising campaign and will need to wait for Facebook to approve the ads before it will go live. You will not receive a second confirmation email when this occurs, as you can verify when the ad is live by watching for the post to appear on our Facebook page. Or simply click here to confirm
Can you go further than 10 miles?
We can, however it will not increase the number of people that see the ads, just the area we market to.
How do I know you are running ads?
You can click here to verify via Facebook
Does every single person within the 10 miles see the advertisement?
No. Your ad will not be seen by every single person that lives within the radius, but we guarantee it will be seen by thousands.
I can see people outside of the 10 mile area liking and sharing my post, are you advertising to the correct area?
Yes. The power of Facebook allows for a huge domino effect. Meaning that as people in your area share the ad, friends on their page (who may be outside the radius) also start sharing.
How many people will see my ads?
This differs for each campaign depending on the population density of the radius. Our average views is 10,000 with our lowest recorded being 2,000 and highest 90,000.
How long does it take for my ads to go live?
Ads will normally always be live within 2 to 3 hours but in some cases can take 24 hours.
Can I make changes to my ads after they have started to run?
Facebook no longer allows changes after ads have started to appear. Please keep in mind this is not a normal Facebook post, it's paid advertising and therefore cannot be changed mid-campaign.
I had text over my photo that is not in the photo used in the ads, why?
Facebook does not favor photos with text over the top, as it reduces the number of views dramatically. Unfortunately the human eye is lazy and will be more likely to skip over ads with lots of text over a photo and will quite often be declined from Facebook approval anyway. To avoid this, we crop text out and add the deleted text to the main body of the post, so no information is lost.
What happens after 14 days?
You will receive an email with the results of your campaign, along with a renewal option.
I paid for option 2 but I have not seen my ad come up on my Facebook page, why?
You may not see the ad as it does not appear to every person within the radius.
How do I know if my pet was lost or stolen?
Unless you have witnessed the theft, there may be no way to be entirely sure. There are however some indicators that can make theft more likely.
If you own a pure bred or a rare and expensive breed
If your pet is still able to breed
If your pet is young
If you own one of the following dog breeds
Labrador Retriever, German Shepherd, Pit Bull, Labradoodle, Chihuahua, French Bulldog, Boston Terrier, Maltese, Pomeranian or Yorkshire Terrier
How is your stolen pet service different from your other services?
The Critter Cops Crusade is designed put pressure on the thieves to release the dog due to too much exposure. In addition, our team specifically looks for pets being sold, rather than the normal found listings. The anonymous tip option is also a vital difference, as members of the public are far less likely to want to get involved if they are potentially incriminating someone
Do you provide help to recover a stolen pet after it has been located?
No. After the location of your pet has been discovered, you will need to take necessary steps through local authorities for retrieval, which can differ in each country.
I need to make changes to my pet's website, how can I do this?
Sure, you can fill out the contact form on our website with the change details or simply email us at firstname.lastname@example.org
I have a question that is not listed above!
Please email us at email@example.com with any questions and our team will be happy to help.